Green Maze Support Ltd
Guiding you along the right path to Compliance
Telephone: 0191 234 22 33   
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Our Courses have been designed and developed to give you the necessary knowledge to understand the new Assessment Framework and how to remain compliant with the Health and Social Care Act / CQC.
They have been developed using the Care Quality Commissions (CQC) guidance materials and with the input from ex CQC Inspectors, with their input the courses give you a good insight into how the regulator inspects your service using triangulation and observational techniques.

The courses are suitable for: 
  • Nominated Individuals
  • Registered Managers
  • Compliance Managers / Staff
  • Practice Managers
  • Owners
  • Senior Staff

'How to get a top CQC Rating'
The course Agenda covers the following:
  • Introduction

    History of CQC and who is registered

    • Overview of why CQC was created, the errors made in the early days and why the new assessment Framework came about
    • Interactive session for staff to identify who is registered with CQC


    Understanding the inspection model

    What are the 11 Fundamental standards?

    • Group activity mapping the old Outcomes to the new Standards

    The 5 Questions being asked as part of the Inspection.

    • Group activity - Mapping the new standards to the 5 Questions


    Evidence Matrix

    • Group session identifying evidence that now demonstrates compliance for the 5 Questions


    KLOE – key Lines of Enquiry

    • How to get the most out of them
    • Why staff matter and How to prepare them


    Writing an Effective ‘Provider Information Collection’ (PIC) by utilising:

    • The journey of the patient/Service user
    • The Evidence Matrix
    • Identifying what you do Above and Beyond


    How to conduct mock Inspections

    • Understanding SOFI (Short Observational Framework for Inspections)
    • How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)
    • In Pairs identify areas for improvement and the root cause from the video

    On the day of inspection

    • First Impressions Matter
    • Time to Showcase your good work
    • Introductions (Who are the Inspection team?)
    • General house-keeping for everyone
    • Have staff available
    • How to interact with the inspecting team
    • What if an inspector asks to talk to you?
    • What if the inspecting team pick up an issue?

    After the inspection


    • Team brief
    • 48 Hour Rule


    Waiting for the Report

    • Ratings
    • Characteristics of Each of the 4 Ratings
    • How often you will be Inspected


    Draft Report

    • 10 days to comment on factual accuracy only

    Hints and Tips for achieving Outstanding

    • What constitutes outstanding?
    • Sharing Best Practice
    • Getting the most from the CQC Website


Course Fee
Course fee is £250 per person including:
Refreshments, Lunch and all course materials (Bring a memory stick if you would like them electronically)
Course Time: 10:00 - 16:00
For dates and venues please:  

In-House Training

For 5 delegates or more why not let us bring the Training to you? This is more cost effective with prices starting at £850.
For more information please

Company Number: 07715923
 Telephone: 0191 234 22 33