Guiding you along the right path to Compliance
See below for course content.
History of CQC and who is registered
Understanding the inspection model
What are the 11 Fundamental standards?
The 5 Questions being asked as part of the Inspection.
Mapping the standards to the 5 Questions
Evidence that now demonstrates compliance for the 5 Questions
KLOE – key Lines of Enquiry
Why staff matter and How to prepare them
Writing an Effective ‘Provider Information Collection’ (PIC) by utilising:
Identifying what you do Above and Beyond
How to conduct mock Inspections
Understanding SOFI (Short Observational Framework for Inspections)
How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)
Identify areas for improvement and the root cause from the video
On the day of inspection
First Impressions Matter
Time to Showcase your good work
Introductions (Who are the Inspection team?)
General house-keeping for everyone
After the inspection
48 Hour Rule
Characteristics of Each of the 4 Ratings
How often you will be Inspected
Hints and Tips for achieving Outstanding
What constitutes outstanding?
Sharing Best Practice
Getting the most from the CQC Website